SERVICOM stands for Service Compact with all Nigerians. It is an agreement on efficient service delivery between the Nigerian people and the Nigerian State. The Compact’s core provision says: “we dedicate ourselves to providing the basic services to which citizens are entitled to timely, fairly, honest, effective and transparent services”.
MOTTO: You Have The Right To Be Served Right…
SERVICOM Unit is saddled with the responsibility of ensuring quality, timely and cost-effective customer service in all Faculties, Directorates and Units. It serves as the engine room for service delivery in the University and driven by;
- the University Management’s commitment to service delivery
- customers expectations of service delivery
SERVICOM is one of the units under the Vice-Chancellor’s office. The Vice-Chancellor is the chairman of SERVICOM in the National Open University of Nigeria.
To achieve optimum customer satisfaction by promoting service delivery excellence in NOUN
To deliver first-rate customer service through best practices at all times
The unit is presently headed by a deputy registrar.
Eunice Riki (Mrs), who is also the Focal Officer.
There are two (2) core sections within the unit namely;
- the charter desk officer/service improvement officer headed by (Senior Assistant Registrar) Ibrahim Sidi
- the customer care/complaints desk officer headed by (Assistant Registrar) Grace A. Oguike
The SERVICOM Unit has a presence on the university’s website. …
complaints should be forwarded to firstname.lastname@example.org