INTRODUCTION

SERVICOM stands for Service Compact with all Nigerians. It is an agreement on efficient service delivery between the Nigerian people and the Nigerian State. The Compact’s core provision says: “we dedicate ourselves to providing the basic services to which citizens are entitled to timely, fairly, honest, effective and transparent services”.

MOTTO: You Have The Right To Be Served Right…

About Us

SERVICOM Unit is saddled with the responsibility of ensuring quality, timely and cost-effective customer service in all Faculties, Directorates and Units. It serves as the engine room for service delivery in the University and driven by;

  • the University Management’s commitment to service delivery
  • customers expectations of service delivery

SERVICOM is one of the units under the Vice-Chancellor’s office. The Vice-Chancellor is the chairman of SERVICOM in the National Open University of Nigeria.

Our Vision:

To achieve optimum customer satisfaction by promoting service delivery excellence in NOUN

 

Our Mission:

To deliver first-rate customer service through best practices at all times

The unit is presently headed by a deputy registrar.           

Eunice Riki (Mrs), who is also the Focal Officer.

There are two (2) core sections within the unit namely;

  • the charter desk officer/service improvement officer headed by (Senior Assistant Registrar) Ibrahim Sidi
  • the customer care/complaints desk officer headed by  (Assistant Registrar) Grace A. Oguike
Contact

The SERVICOM Unit has a presence on the university’s website. …

complaints should be forwarded to servicom@noun.edu.ng

Type (Directorate or Unit)
Units
Directorate/Unit Name
SERVICOM
Director/Head
Eunice Riki (Mrs)
Email
servicom@noun.edu.ng

How to Find Us

                    NOUN New Logo

National Open University of Nigeria
University Village
Plot 91, Cadastral Zone
Nnamdi Azikiwe Expressway
Jabi, Abuja 
Nigeria

E-mail:centralinfo@noun.edu.ng

Contact the Abuja Head Quarters between 8am and 4pm on any of the following numbers:
08079917938, 07064701747, 09082907092

Contact the Lagos Office between 8am and 4pm on any of the following numbers: 09056463036, 08038514090

Visit a Study Centre.

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