Servicom
SERVICOM stands for Service Compact with all Nigerians. It is an agreement on efficient service delivery between the Nigerian people and the Nigerian State. The Compact’s core provision says: “We dedicate ourselves to providing the basic services to which citizens are entitled to timely, fairly, honest, effective and transparent services”.
MOTTO: You have The Right to Be Served Right…
VISION
To achieve optimum customer satisfaction by promoting service delivery excellence in NOUN.
MISSION
To deliver first-rate customer service through best practices at all times.
OBJECTIVES
To build and maintain quality customer relationship
To deliver a diligent and friendly service that leaves the customer feeling satisfied.
Striving to improve the value of our services to our customers.
To ensure transparency, empathy and consistency in our service delivery.
ABOUT US
SERVICOM Unit is saddled with the responsibility of ensuring quality, timely and cost effective customer service in all Faculties, Directorates and Units. It serves as the engine room for service delivery in the University and driven by the University Management’s commitment to service delivery customers’ expectations of service delivery.
SERVICOM is one of the Units under the Vice Chancellor’s Office. The Vice-Chancellor is the Chairman of SERVICOM in the National Open University of Nigeria.
ACTIVITIES
The SERVICOM Unit is the customer hub of the University charged with the responsibility of ensuring that timely and effective service are delivered to Students, Staff, Stakeholders and the General Public.
The nature of our activities include, responding to and resolving inquiries regarding missing results, graduation status, admissions, registration issues, examination issues, etc.
STAFF LIST
|
S/NO |
NAME |
DESIGNATION |
|
1 |
FOLUKE ADENIRAN (MRS) |
NODAL OFFICER /HEAD, SERVICOM |
|
2 |
PATRICIA IDAM-OKOH (MRS) |
SENIOR ASSISTANT REGISTRAR |
|
3 |
MR OGUCHE MATTHEW OCHOLI |
PRINCIPAL EXECUTIVE OFFICER II |
|
4 |
MR. IDRIS ADAMA AMEH |
ADMINISTRATIVE OFFICER I |
|
5 |
JULIANA IDOKO (MISS) |
SENIOR EXECUTIVE OFFICER |
|
6 |
VERA AMUTA (MISS) |
EXECUTIVE OFFICER |
|
7 |
BLESSING NANA EKELE (MRS) |
EXECUTIVE OFFICER |
DESK/LIAISON
|
S/NO |
NAME |
RANK |
OFFICIAL E-MAIL ADD |
PHONE NO |
|
1 |
IDRIS ADAMA AMEH (MR) |
ADMIN OFFICER I |
servicom@noun.edu.ng |
09027590739 |
The Unit is presently headed by a Deputy Registrar, Foluke Adeniran (Mrs.), who is also the Nodal Officer.
There are three (3) core sections within the Unit namely;
- The Charter Desk Officer, headed by Senior Assistant Registrar, Patricia Idam-Okoh (Mrs.)
- Service Improvement Officer, headed by Principal Executive Officer II, Mr. Oguche Matthew Ocholi
- The Customer Care/Complaints Desk Officer, headed by Administrative Officer I, Idris Adama Ameh
Contact
The SERVICOM Unit has a presence on the University’s website. Complaints should be forwarded to servicom@noun.edu.ng or Tel: 09027590739
Nodal Officer/Head, SERVICOM
E-mail: servicom@noun.edu.ng
