NOUN Information and Call Centre (NICC)

NATIONAL OPEN UNIVERSITY OF NIGERIA

University Village, plot 91, Cadastral Zone, Nnamdi Azikiwe Expressway Way,

Jabi – Abuja

NOUN INFORMATION AND CALL CENTRE (NICC)

WELCOME TO THE NOUN INFORMATION AND CALL CENTRE (NICC)

“Where we take immense pride in ensuring our student’s satisfaction”

The Noun Information and Call centre (NICC), is the designated unit responsible for providing relevant & accurate information about the institution to all who engage with NOUN. Within the NICC, is a dedicated student support hub that responds to, and resolve complaints & enquiries, via Phone Calls, E-mail, In-person interaction and E-ticketing befitting of a world class Open and Distant Learning (ODL) institution.

NICC delivers top-tier support services to students, exceeding their expectations. These services are designed to guarantee students success throughout their entire academic journey, from enrolment through graduation and beyond.

Our goal is to respond to all complaints professionally and promptly, received through any of our communication channels. We are committed to maintaining an accessible and responsive support system that effectively addresses enquiries and complaints within established resolution timelines. Furthermore, we strive to identify and address the root causes of student dissatisfaction, thereby enhancing learner satisfaction, building trust, and fostering loyalty within the NOUN community.

The NICC building is the first building on the right-hand side of the entrance to the University’s Headquarters in Abuja.

Vision:

To provide exceptional service delivery and support, anchored in prompt, accurate and rich satisfactory experience for our students and all who engage with NOUN.

Mission:

To provide relevant information and ensure accessibility to an open and responsive platform, that effectively addresses inquiries and complaints within specified resolution timelines, as well as address the root causes of student dissatisfaction, engendering loyalty and support within our student community.

Motto:

NOUN NICC, we take immense pride in ensuring our student’s satisfaction

ACTIVITIES:

Admissions Support

Our esteemed members of staff, referred to as “Agents” assist students in making well-informed choices about the University and degree programmes offered.
NICC offers pre-admission support to prospective students, as well as provide information and guidance.
Responding to enquires via phone calls, e-mail, in-person interaction and the E-ticketing Platform.

Technical Support

The NICC provides Prompt technical response(s) to students who are unable to access their portal, e-mail as well as navigate the NOUN site.
At all our Study Centres, dedicated representatives and counsellors are available to provide effective support and guidance in addressing a wide range of academic and personal concerns.

The following communication channels are available:

1. Phone Calls

Enquiries and complaints from active learners, prospective learners, and members of the general public are received through the following telephone numbers:

+234 908 290 7092
+234 905 646 3036
+234 807 991 7938
+234 803 851 4090 (Receives enquiries and complaints via WhatsApp chat.)

2. In-person Interaction

Active learners, prospective learners, and members of the general public may visit the University Headquarters in Abuja, the Lagos Study Centre, or any of the University’s Study Centres to make enquiries, lodge complaints, and seek assistance on various issues.

3. Email

Enquiries, complaints, and requests from active learners, prospective learners, and members of the general public are received through the University’s official email address via centralinfo@noun.edu.ng

E-ticketing

What is the E-ticket all about?

The E-ticket system offers NOUN Students an efficient alternative to the time-consuming traditional methods for addressing their concerns. Tailored for NOUN students, this platform enables them to submit complaints or inquiries through support.nou.edu.ng, ensuring a swift response without the necessity of personally visiting the Study Centres or the Head Quarters.

Benefits of E-ticket.

Students’ complaints/enquires are promptly resolved.
Flexibility
Easy Accessibility and User-friendly interface
Cost effective.
Fosters functional communication between students and the institution.
Enhances, tracks progress and provides real time updates for students
Hassle-free complaint resolution.
Seamless student access to statement of results.

Who is eligible to raise an E-ticket?

An e-ticket can be raised by a student, who has completed registration and has been assigned a matriculation number.

N.B: Access to the E-ticket support platform is not available for students who have graduated and prospective students. They can however, contact us via our call centre, official email or visit any of our study centres.

CATEGORIES ON THE E-TICKET SUPPORT PLATFORM

Academic Registry
E-learn Portal
Email and Courseware
E-Ticketing complaints
Examination/Result Issues
Faculty/Departmental Issues
Industrial Training (SIWES)
Postgraduate (SPGS)
Students Portal Issues
Students’ Account

How can I access the E-Ticket Platform/Raise a ticket?

Log into your browser (e.g., google, chrome, explorer etc.)
Type in nouonline.net
On the dashboard, click on “click here to contact student-based support system”
To raise a ticket, input your matric number and phone number in the spaces provided.
Click and select a category that is relevant to your complaints/enquiries.
Select a ‘sub category’ that is relevant to your complaints/enquiries.
Click on the message box and narrate your complaints/enquiries.
Attach relevant document, if necessary.You can upload a PDF document or photo in the next space provided, then click “send”.
A message with a reference number will appear on your screen, use that number to track your inquiry.
Please Click on the link to watch a tutorial video on how to raise a ticket

https://youtu.be/F1tSON7qCjI

For easy access to raise a ticket, click on the link support.nou.edu.ng

NICC STAFF LIST

S/NO	NAME	DESIGNATION
1	Wosilatu Ainodion	Deputy Registrar/Head NICC
2	Sanusi Christy Wanka	Senior Assistant Registrar – Escalation Officer/Agent (Faculty and Departmental Issues.
3	Agnes Dumebi Jayeoba	Senior Assistant Registrar, Agent, NICC Front desk Officer (In-person Interaction, Telephone Calls)
4	Faith U. Ekele	Assistant Registrar- Agent Student Portal category
5	Aliyu Alhassan	Chief Secretarial Assistant – Agent, SIWES Category
6	Ekoja Joseph A.	Assistant Registrar – Agent, Faculty/Departmental Category
7	Dorcas U. Agbo	Assistant Registrar – Agent, E-learn Category
8	Johanes Gangyiri Pwajok	Admin Officer I – Agent, Exam and Result Category
9	Emmanuel Oboro Olowola	Senior Statistician – Agent, Faculty/Departmental Category
10	Patience .O. Otene	Admin Officer I – Agent, Central Information Category
11	Rhoda Maiyaki John	Admin Officer I – Agent, Phone Calls
12	Blessing Tari Kpete	Admin Officer I – Agent, Academic Registry Category
13	Eunice Badero	Admin Officer I – Agent, Student Account Category
14	Cyril Michael Awoji	Senior Executive Officer – Agent, Email/Courseware Category
15	Baba Dele Idris	Senior Executive officer – Agent, Faculty/Departmental Category
16	Godwin Ugbede Akor	Senior Executive officer – Agent, Faculty/Departmental Category
17	Oche Sunday	Senior Executive officer – Agent, Faculty/Departmental Category
18	Lutifat Ajoke Uthman	Chief Clerical Officer – Agent, Front Desk Officer (In-person Interaction, Telephone Calls)
19	Aderibigbe-Olabiyi Rofiat Abolaji	Administrative Officer I – Agent, Exam and Result Category
20	Samuel Nebanet Biyah	Administrative Officer I – Agent, Faculty/Departmental Category
21	Abdullahi Usman	Higher Executive Officer – Agent, Student Portal
22	Blessing Akudo Lucky	Executive Officer – Agent, Faculty/Departmental Category
23	Juliana Ene Ameh	Chief Clerical Officer
24	Daniel Itse Galadima	Assistant Chief Clerical Officer
25	Sa,adatu Sa,adu Bala	Senior Environmental Attendant

NICC Easy Flyer

Links to NICC support Videos and Jingles.

wya