FREQUENTLY ASKED QUESTIONS (FAQ’s)
1. How do I apply for admission into the National Open University of Nigeria (NOUN)?
- Visit nou.edu.ng
- Click on ‘Prospective/Returning Students’
- Follow the prompt on your screen
- Click on Admission
- Click on ‘Am I qualified’
- Choose the type of programme you want to apply for
- Select your Faculty/Department/Programme/Level then Next
- View the requirement needed…if you meet the requirement, then click on “Apply for admission”.
- Click or tap to select your country of residence and preferred program
- Next, complete the form accurately and correctly
- Click on the ‘Next’ button
- Click on ‘Details confirmed’ button after confirming displayed pieces of information
- Re-confirm payment details, click on ‘Yes’ and then on ‘Make payment’ button
- You will then be directed to the remita page, confirm displayed information and click on the ‘Submit’ button
- Select applicable payment option and click on ‘Make payment’ button
- Still at the remita end, follow the prompts on the screen
- Once you have successfully made your payment, an OTP password will be sent to you
- When you enter your one-time-password (OTP) and click the submit button, it is strongly advised that you do not do anything on the keyboard, mouse or screen until you are returned to NOUN page
- You will be debited and returned (if there was no interruption) to NOUN page. Follow the instructions and note the pieces of information on the screen.
2. How can I generate the application form number after payment?
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- Click on ‘Admission’
- Click on ‘conclude hanging payment’
- Enter your details and submit. This will enable you to view your application form number.
Thereafter,
- Click ‘Admission’
- Click on ‘Return to application form’
- Enter your application form number, note that you do not have a password at this stage. Simply input a new password to unlock the application form online.
- Click on the ‘Login’ button
- Follow the prompts on the screen
3. How can I check/complete payment for my application form?
- Click on the ‘Apply for admission’ icon on the left side of the screen
- Select/enter all options as applicable
- Click on the ‘Submit’ button
- Click on ‘Details confirmed’ button after confirming displayed pieces of information
- Re-confirm payment details, click on ‘Yes’ and then on ‘Make payment’ button
- On the REMITA page, confirm displayed information and click on the ‘Submit’ button
- Select applicable payment option and click on ‘Make payment’ button
- Still at the REMITA end, follow the prompts on the screen.
- When you enter your one-time-password (OTP) and click the submit button, it is strongly advised that you do not do anything on the keyboard, mouse or screen until you are returned to NOUN page
- You will be debited and returned (if there was no interruption) to NOUN page. Follow the instructions and note the pieces of information on the screen.
4. How can I login to an application form?
- Click ‘Home’
- Click ‘Admission’
- Click on ‘Return to application form’
- Enter your application form number and your password
- Click on the ‘Login’ button
- Follow the prompts on the screen.
5. How can I fill/Edit my application form?
- Click on the ‘Preview form’ button (top) if you are not on the form preview page
- Scroll to the ‘Academic history’ section
- Click on the corresponding ‘edit’ icon
- Click on the button for the credential
- Click on the ‘Delete’ button
- Confirm your intention.
To access/edit any section of your application form from the form preview page
- Click on the corresponding edit icon
- Make adjustments as applicable
- Click on the ‘Next’ button to save changes and move to the next page
All sections of the application form must be completed sequentially. No section should be skipped.
The passport photograph must clearly show the top of the head, the front baseline of the neck, and both ears.
To delete one or more credentials you have entered, you must first complete all sections of the application form.
6. How do I submit my application form?
- Login to the application form as described above
- Complete all the sections (1 – 6) of the form
- Click on the ‘Submit’ button at the right bottom area on the form preview page
- Read the message on the screen carefully and respond accordingly
- Read and follow the guides on the screen
- Upon receipt of your admission letter on-line, print out and visit any Study Centre of your choice for screening.
7. How do I register for courses and exams?
- Sign-up with your matriculation number (This is a one-time action, only available after you have been screened at the study centre and qualified)
- Sign-in with your matriculation number
- Register for new session or second semester (Pay session/semester registration fee)
- Register courses
- Register courses for exam
8. When can I apply for admission in NOUN?
Admission applications are open throughout the year, from January to December. However, course registration is conducted on a semester basis. The University runs two semesters per academic year. Applicants are advised to consult the Academic Calendar to view the opening and closing dates for registration for each semester.
9. What is the cost of the admission application form?
The admission form fee for undergraduate programmes is ₦5,000, for postgraduate diploma, Master’s programme is ₦7,500 while the PhD is ₦20,000.
10. What do I do next after screening?
- Login to: nouonline.nou.edu.ng
- Click on ‘Fresh student’ icon on the lower left area of the page
- Fill in the boxes according to the labels
- Be mindful of what you type as your password and answer to your security question
- Click the ‘Submit’ button.
- Read the instruction that pops up on the screen and take step(s) accordingly.
11. How can I sign-in with my matriculation number?
- Click on ‘Registered student’
- Enter your matriculation number and password accordingly
- Click the ‘Login’ button.
- Read the instruction that pops up on the screen and take step(s) accordingly.
- Note the calendar summary that pops up and click to remove.
12. How can I register for a new academic session or semester and pay the applicable registration fee?
- Sign into the Student portal
- Click on ‘Register for the semester’ on the side of your home page
- Read the pieces of information and instruction on the page.
- Answer the question below the boxed instruction to confirm your intention
- Click on the Submit button and you will be directed to remita site.
- On REMITA site, note the pieces of information and click the submit button if they are correct. Else, re-start the process.
- On the pop-up box that comes up, click on your choice of payment (card option is the default) and follow the prompt on the screen
- When the payment is successful, you will be re-directed back to your section of the University portal. Wait for this redirection to complete before you do anything else on the screen.
- Read and follow the instructions on the page carefully
- Click on ‘Register courses’ and check the box corresponding to each course of interest.
- Click on the ‘Submit’ button on the lower right area of the screen
- Confirm your selections
- Bring up your course registration slip by clicking on ‘Course registration slip’
- Print and keep a copy of the slip for future referenc
13. How can I register for courses?
- Log into the Student portal
- Click COURSES
- On the right corner of the dashboard, select ‘Register courses’
- Click courses to register
- Click ‘Submit’ button
- Confirm your intention.
Note: Remember to make your email active as token will be sent for onward processes of the registration.
14. How can I register for exams?
- Sign into your Student portal
- Click on Courses
- On the right corner, select ‘Register courses for exam’
- Click the courses to be registered for exam
Note: Remember to make your email active as token will be sent for onward processes of the registration.
15. What is E-ticket?
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This is a platform created for NOUN Students to send in their complaints/inquiries through support.nou.edu.ng ensuring a swift response without the necessity of personally visiting the Study Centres or the Headquarters.
Categories on the E-ticketing support platform are as follows:
- Academic Registry
- E-learn Portal
- Email and Courseware
- E-Ticketing complaints
- Examination/Result Issues
- Faculty/Departmental Issues
- Industrial Training (SIWES)
- Postgraduate (SPGS)
- Learner Portal Issues
- Learner Account
16. Who can raise an E-ticket?
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The E-ticket platform is accessible only to active Students who have completed their registration and have been assigned a matriculation number.
N.B: A student who has graduated would not have access to the E-ticket support platform; however, he/she can communicate via centralinfo@noun.edu.ng or via phone call through the numbers listed below:
(+234) 8038514090 (Also serves as the WhatsApp Line)
(+234) 9082907092
(+234) 9056463036
(+234) 8079917938
Benefits of E-ticket
- Students’ complaints/enquires are promptly resolved.
- Flexibility
- Accessibility
- Very Cost effective.
- It fosters functional communication between students and the institution.
17. How can I access the E-ticket platform/raise a ticket?
For easy access, visit support.edu.ng or follow the steps below.
- Log into your browser (e.g. google, chrome, explorer etc.)
- Type in nouonline.nou.edu.ng
- On the dashboard, click on “click here to contact student-based support system”
- To raise a ticket, input your matric number and phone number in the spaces provided.
- Click and select a category that is relevant to your complaints/enquiries.
- Select a ‘sub category’ that is relevant to your complaints/enquiries.
- Click on the message box and narrate your complaints/enquiries.
- Attach relevant document, if necessary. You can upload a PDF document or photo in the next space provided, then click “send”.
A message with a reference number will appear on your screen, use that number to track your inquiry.
Kindly access the link (https://youtu.be/F1tSON7qCjI) for a short tutorial easy access video on how to raise an e-ticket or scan the QR code on the flyer for
NICC Easy flyer

18. How can I access my E-learn portal?
- Visit https://elearn.nou.edu.ng/
- Enter your username and password. Your initial username and password will be your matriculation number in lower case.
- After successfully logging in, you will be prompted to change your password. Follow these steps:
- Enter your old password (i.e., your matriculation number)
- Enter your new password
- Confirm the new password
- Verify that your email address, programme, Study Centre etc. have been correctly entered. If not accurate, make the necessary changes
- Click “save”
19. How do I reset my password?
- Click on “login”
- Then click on “Forgot Password?”
- Enter your NOUN official email address accurately and click on “Send Password Reset Link”.
- Next, check your NOUN official Email, INBOX or SPAM folder to locate the password reset link,
- Follow the link to reset your password
N.B: For active and returning students: your previous semester’s password remains valid unless forgotten. If forgotten, please use the “Forgot Password” option and provide your NOUN student email. A Message will be sent to your NOUN email. If your records have not been uploaded to the platform, access will not be granted.
For new students: log in using your matriculation number as both your username and password with the prefix in lower case (e.g., nou123456789)
20. Why am I unable to access my e-learn portal after completing registration process?
Your e-learn portal will be accessible after 2 working days when you may have completed your examination registration.
21. I am concerned that the courses I have registered for are not reflecting on my portal, can something be done about this?
Your current registered courses will only reflect on your portal after you have completed your examination registration.
22. Why are no Course/Examination registrations visible on my dashboard?
It takes 2 working days after completing your registration for the changes to reflect.
23. When I try to log in to my e-learn portal using my matriculation number, it shows “User not recognized”, kindly explain why
Your e-learn portal will become accessible once Facilitation and Tutor Marked Assignment (TMA) commence
Visit https://elearn.nou.edu.ng/
- Enter your username and password. Your initial username and password will be your matriculation number in lower case
- After successfully logging in, you will be prompted to change your password. Follow these steps:
- Enter your old password (i.e., your matriculation number)
- Enter your new password
- Confirm the new password
- Verify that your email address, programme, Study Centre etc. have been correctly entered. If not accurate, make the necessary changes
- Click “save”
24. How can I access my TMA Grades?
To view your TMA grades, please follow the steps below:
- Log in to the TMA portal using your login details via https://elearn.nou.edu.ng/
- The initial login uses your matriculation number as both the username and password, but you will need to reset your password upon the first login. (Your login credentials remain the same for successive semesters)
- Navigate to one of your courses
- On the left-hand side of the screen, you will see an icon resembling an open book; click on it
- This will display the grades for the selected course
- If you want to see all your TMA results, click on any of your courses, then click on “Overview report”, this will present all your TMA grades.
25. How do I log into my Tutor Marked (TMA) Portal?
To access the TMA portal please follow the steps below:
- Visit the TMA portal via https://elearn.nou.edu.ng/ with your login details,
- Returning students could use the same login details as the previous semester as your login details remain the same. For new students, your matriculation number is your username and password, prefix (nou) in lower case. On your first login, you will be prompted to change your password.
- Once logged in successfully navigate to the desired course you wish to take the TMA
- On the course page, scroll down to find the “TMA section”
- Within the “TMA section, you will find “Tutor Marked Assignment 1 (TMA1)” “Tutor Marked Assignment 2 (TMA2)” and “Tutor Marked Assignment 3 (TMA3)”, click on TMA1 and proceed to attempt the TMAs accordingly. You need to submit TMA 1 first in order to gain access to TMA 2 and subsequently TMA 3.
26. How are TMA courses displayed on the portal?
Your registered courses will be visible on your TMA portal, along with their associated questions, within 2 working days of your course registration. It is important to complete both your examination and course registrations. Please note that courses for which you have not registered for examination will not appear on your TMA portal.
27. How can I request an upload of my Seminar/Project/Teaching practice results?
- Visit your study centre to upload a copy of your seminar/project/teaching practice results
- After you have submitted for upload at your Study Centre and your result is still not uploaded, you will need to log on to the support portal at support.nou.edu.ng to raise a ticket under the e-learn category.
28. How do I access my discussion forum questions?
To view your discussion forum questions, please follow these steps:
- Log in to the TMA portal using your login details via https://elearn.nou.edu.ng/
- The initial login uses your matriculation number as both the username and password, but you will need to reset your password upon the first login. (Your login credentials remain the same for successive semesters)
- Navigate to one of your courses
- Click on each course, to read the Academic integrity form to the end
- Then you click on each week to contribute to the discussion form questions for each week.
N.B: Please note that your response to the discussion forum question must be submitted in accordance with your geopolitical zone.
29. How do I access my email?
To access your student email account, use your email address and password, which is typically your matriculation number (e.g., nou12345678)
To assist you with your request for an email password reset, please ensure to keep your email password securely for easy access, thus avoiding overwhelming requests for resets.
To log in to your student email account, use the Gmail sign-in with the login details provided below. Make sure to download and install the Google Apps Device Policy from the Google Play Store on your phone. Note that the password is case-sensitive.
Email Address: nou**********@noun.edu.ng
Password: NOU******
Click on Gmail (google.com).
If you are not receiving emails in real-time on your phone/device, kindly use a computer to sign into your student email account.
Please do not hesitate to contact the Student Support Platform again if you find this response unsatisfactory or require further assistance. Please don’t hesitate to contact the Student Support Platform again if you find this response unsatisfactory.
30. Can you create a NOUN Email Address for me?
Yes. Your NOUN email address is usually created by the ICT team at your Study Centre. Kindly contact the ICT team at your Study Centre for assistance. Alternatively, you may raise an e-ticket through the Student Support Platform for further assistance.
31. How can I reset my email password?
- Select “Forgot password” at the sign-in page or go to the “Reset password” page and enter your matric number
- If you have previously associated the account with a phone or alternative email address, you will have access to verification options. If so, select where to send the verification code and click “Next”
- Verify your email address or phone number as appropriate
- Click “Get code”
- Enter the code you get
- Select “Next”
- Enter your new password
- Select “Enter”
32. E-courseware Issue (COURSE MATERIALS)
Kindly, visit https://nou.edu.ng/e-courseware/ to download your course materials.
33. Can a link be provided for my course materials?
Certainly! To access and download your course materials, please visit the NOUN e-Courseware Portal : https://nou.edu.ng/e-courseware/
The portal provides access to course materials to support your learning. Kindly visit the link to locate and download the materials relevant to your courses.
How to download course materials
- Log into your browser (e.g. google, chrome, explorer etc.)
- Type in support.nou.edu.ng
- Click on e-courseware
- Click on tools bar at the top right corner of your dashboard.
- A page will pop out click on e-courseware.
- Select your faculty e.g. faculty of sciences
- On the search bar input your course code and click on search.
34. My CGPA fluctuates, can you make it stop?
Your Cumulative Grade Point Average (CGPA) may increase, decrease, or remain unchanged whenever new academic results are released, depending on your performance in the courses completed.
35. How can I request a remark of my e-examination?
Please note that the e-Examination system does not provide an option for requesting a remark. For further clarification or assistance regarding your examination result, kindly raise an e-ticket through the Student Support Platform.
36. How can I request a remark of my Pen-on-Paper (POP) examination?
Please note that your Tutor-Marked Assignment (TMA) scores and examination scores are combined to determine your final course grade. All failed courses must be re-registered and retaken.
Kindly note that requests for remarking are not available for e-Examinations. However, if you wish to request a remark of your Pen-on-Paper (POP) examination, please follow the University’s approved procedure for submitting a remark request.
- Visit https://www.nouonline.nou.edu.ng
- Click on Register Student
- Enter your username and password to login into your portal
- Click on Registry
- Click on Request for…
- Click on “Re-marking of Scripts
- Scroll to the Semester (in this case 2026_1) and course you want the Script(s) to be re-marked
- Select the course(s) and click on “Submit” which will take you to the next page for payment (please note the cost of remarking per Script (course) is Twenty Thousand naira (#20,000) only.
- Click on Yes if you want to continue with your request or click on No if you want to cancel the request.
- Enter the Token sent to your email and click Ok to continue this request
- Complete other necessary action
NOTE: Please be informed that due to the processes involved in the remarking of scripts, there is no defined date for the release of remarked scripts.
37. What does it mean when my results are marked as incomplete?
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An incomplete result means that you either don’t have TMAs or exam scores. Kindly raise an e-ticket on support.nou.edu.ng for further action.
38. How can I view my results?
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To access this platform, follow the steps below:
- To sign in, visit https://support.nou.edu.ng/ and use your matriculation number as the username,
- If you have not changed it yet, your temporary password is “default”
- Upon your first login, you will need to change your password
- After updating your password, click on “result statement” to view your comprehensive results, including your CGPA and outstanding courses.
39. How can I attain a Pass grade?
Your final grade is determined by combining your TMAs and Examination scores. TMA scores contribute 30% while examination scores contribute 70%, towards the pass mark, with variations depending on the programme of study. Undergraduate students generally require 40% and above to attain pass mark, except for nursing programmes which require 50% and above. Postgraduate programmes typically have a pass mark of 50% and above.
40. The Courses I did not pass still appear on my statement of results, may I know why?
Please note that any course you previously failed will continue to appear on your statement of results, even if you subsequently pass the course after re-registering and retaking it. Previous results remain part of your permanent academic record.
41. I have made payment and it is not reflecting in my wallet, what should I do to resolve this?
If a payment has been made successfully but is not reflecting in your e-wallet, please follow these steps: a. Log in to your student portal b. Click on Bursary c. From the dropdown menu on the left side of the portal, select “Check Payment Status.” d. Enter the RRR, if it indicates successful payment, it would reflect in your wallet. e. If it doesn’t reflect, please raise an e-ticket to assist you further.
42. I have a deficit in my wallet; how do I resolve it?
- Login to your portal and navigate to the wallet section
- Click on “Wallet” and select “View Wallet”
Once the portal content is displayed, review all your payments,
- If any payment is not reflecting, go to the home page of your portal, click on BURSARY and click on “Check RRR”
- Enter the RRR. If it shows as “Successful”, proceed with your payment
- If you are unable to identify the error, please raise an e-ticket to assist you further.
43. How do I print balance on my e-wallet?
- For a Returning student, login to your portal,
- Navigate to the wallet section, choose “View Wallet” and proceed to print.
- For graduates, click on “Final Clearance”, select check wallet and then print.
44. I have been charged multiple times for a registered course and require a reversal or refund of charges.
Please raise an e-ticket under the subcategory, select “Course/Exam Registration Issue” and submit your complaint. Our team will review and resolve it.
45. What are the steps to complete the Convocation process?
To initiate the Convocation process, follow these steps:
- Visit nounonline.nou.edu.ng and click on the “Convocation” section.
- Input the required details.
- Enter your Matriculation Number, and the portal will display your clearance bill.
- Choose your preferred bank branch for payment and click “Pay.” This will redirect you to the Remita payment page.
- Complete the payment through Remita.
- After making the payment, visit your designated Study Centre for further guidance to complete your clearance.
46. What are the steps to follow in order to complete the final clearance process for certificate collection?
To initiate your final clearance for certificate collection, follow these steps:
- Visit nounonline.net and click on “Final Clearance” Section
- Select the option for “Determine Amount Payable”
- Enter your matriculation number and the portal will display your clearance bill
- Choose your preferred Bank Branch for payment and click “Pay”. This action will redirect you to the remita payment page
- Complete the payment process through remita
- After making the payment, visit your designated Study Centre for further guidance and assistance to complete your clearance.
47. How can I withdraw the remaining balance from my e-wallet after graduating?
Please be informed that refunds are processed after you have completed your clearance and collected your certificate.
To apply for a refund, please address your request to the Bursar through the Deputy Bursar, Student Account, using the address provided below:
The Bursar
Through the Deputy Bursar, Student Account
National Open University of Nigeria
Plot 91, Cadastral Zone
Nnamdi Azikiwe Expressway
Jabi, Abuja.
Kindly attach the following supporting documents to your refund request:
- Proof of completion of the final clearance process.
- Receipts for all payments made during the clearance process.
- A copy of the certificate collected after completing the clearance process.
- Please send your refund application, together with all the required supporting documents, via email to studentsaccount@noun.edu.ng.
- Kindly note that the refund process may take some time. To facilitate processing, please ensure that your application letter and all supporting documents are clear, legible, and complete.
48. What is SIWES?
SIWES stands for the Students Industrial Work Experience Scheme. It is a structured practical training programme designed to expose students to machinery, equipment, professional work methods, and workplace safety practices.
The scheme is a mandatory component of certain programmes in Nigerian tertiary institutions. At the National Open University of Nigeria (NOUN), SIWES is included in the approved Benchmark Minimum Academic Standards (BMAS) for specific degree programmes. It aims to bridge the gap between theoretical knowledge acquired in the classroom and its practical application in the workplace, thereby equipping Students with relevant technical and professional skills.
49. What is the duration for SIWES?
SIWES typically lasts for six months. However, some programmes divide the training into two periods of three months each, undertaken at the 200 and 300 levels, respectively, making a total of six months. The exception is the Bachelor of Agriculture programme, in which Students undertake the Farm Practical Year (FPY/SIWES) over 52 weekends.
50. What is the Credit Unit for SIWES?
The Students Industrial Work Experience Scheme (SIWES) carries a total of six credit units. In some programmes, the credit units are distributed across two academic levels, with three credit units allocated to the second year and another three credit units to the third year.
The exception is the Bachelor of Agriculture (B. Agriculture) programme, in which the Farm Practical Year (FPY/SIWES) is registered as AGR400 and carries a total of 24 credit units.
51. How do I register for SIWES?
To register for SIWES, please follow the steps below:
- login to the SIWES platform at https://mylearningspace.nouedu2.net
- Username: matriculation number in capital letters, Password: matriculation number in small letters.
- When the home page opens, select “My SIWES Record” on the left-side menu and login again.
- Username: Matriculation number in capital letters, Password: Matriculation
Number in small letters
- Click on “Add a SIWES record”, fill out the forms, upload your passport, and save
- Then, select the SIWES details, fill out the forms and save.
- Next, you can proceed to download and print the request for Placement letter 001 and Placement acceptance form 002.
52. What is ITF Stipend?
The ITF stipend is a financial allowance provided by the Industrial Training Fund (ITF) to eligible students undertaking the Students Industrial Work Experience Scheme (SIWES) in Nigeria. It is intended to provide financial support to students to help cover expenses incurred while gaining practical work experience.
To be eligible for the stipend, you must meet the following requirements:
- The placement must be relevant to your programme of study.
- Submit your Student Commencement of Attachment Form (SCAF) to the nearest ITF office within two weeks of commencement of attachment. This will give the ITF officials an idea of where you are placed and supervise your placement effectively.
- Complete the description of the work done with necessary diagrams and pictures.
- Fulfil the mandatory 24-week period for SIWES attachment with weekly entries filled by both you and your industry-based supervisor.
- Engage in practical-based attachment and demonstrate its relevance during SIWES supervision. The spaces provided must be duly filled by you and your Industry based supervisor must append his or her signature with comments on a weekly basis.
- You must supply the account details with sort code at the time of submission
- Student must have fulfilled all the other requirements as stated in the Stepwise procedure for SIWES.
53. Which Programmes at NOUN receives funding from ITF?
The National Open University of Nigeria (NOUN) has three programmes funded by the Industrial Training Fund (ITF)
These programmes are listed below:
- Sc. Agricultural Economics Management (AEM)
- Sc. (Ed.) Business Education (BED314 and BED413)
- Sc. Computer Science (CIT389)
Undergraduates enrolled in these ITF-funded programmes will receive a stipend of Fifteen Thousand Naira only (N15,000) if they fulfil all the aforementioned requirements.
54. How do I change my placement?
To change your placement please access the SIWES platform at https://mylearningspace.nou.edu.ng,
- Login with your username and password.
- Select “VIEW and EDIT SIWES Record”,
- Select your matriculation number when the page loads and click on “EDIT” on the next page, select “SIWES Details”, Edit and save.
- You can then go to the home page and click on “Request for placement form 001”, download and print.
- Click on “Placement acceptance letter 002”, download and print.
44.I want to know my graduation status
- Log in to NOUN support website on https://support.nou.edu.ng/
- Click on “Login” located on the far right of the page.
- Enter your Matric Number or NOUN Student email
- Use “default” as the password
- Click on “Login”
- You will be prompted to change your password for the first time.
- Enter the current password “default” and then enter the new desired password.
- Click on submit
- Click on the “Result Statement” to view your Outstanding courses
55. How do I Pay for a Logbook?
Payment should only be processed via the remita platform at www.remita.net as follows:
- Click on “Pay FGN and State TSA”.
- In the “Who do you want to pay to” (type “National Open University of Nigeria”).
- For “Name of Service /Purpose” (select “Miscellaneous income”).
- In “Purpose of Payment” (type “SIWES Logbook”) as applicable. Provide relevant details and pay online or at the bank.
- Fill in your details (phone number and e-mail address in the appropriate boxes).
- The amount to be paid for document verification is One Thousand naira only (N1,000).
- REMITA will send a mail (E-invoice) to your e-mail, print out and take to any commercial bank OR pay via your Internet Banking Site, Mobile Wallet or with your Debit/Credit Cards.
- Please take the original receipt to the SIWES Desk Officer in your Study Centre to request for your logbook.
TABLE 1: PRORAMMES, COURSE CODES AND DURATION FOR SIWES
| Faculty | Programmes |
Duration (Months) |
Course Code(s) |
| Agricultural Science | B. Agriculture | 52 weekends | AGR400 |
| B.Sc. Agricultural Extension Management | 6 months | AEM400 | |
| B.Sc. Hotel & Catering Management | 6 months | HCM310 | |
| Education | B.Sc. (Ed.) Agricultural Education |
3 months 3 months |
EDU300 EDU400 |
| B.Sc. (Ed.) Business Education |
3 months 3 months |
BED314 BED413 |
|
| B.Sc. (Ed.) Computer Science | 6 months | CIT389 | |
| B.Sc. Library and Information Science | 6 months | LIB312/LIS400 | |
| Health Sciences | B.Sc. Environmental Health Science | 6 months | EHS402 |
| Management Sciences | B.Sc. Accounting | 6 months |
ACC230 ACC330 |
| B.Sc. Banking and Finance | 6 months | BFN330 | |
| B.Sc. Cooperatives and Rural Development | 6 months | CRD330 | |
| B.Sc. Entrepreneurship | 6 months |
ENT252 ENT352 |
|
| Sciences | B.Sc. Biology | 6 months | BIO312 |
| B.Sc. Chemistry | 6 months | CHM394/CHM401 | |
| B.Sc. Computer Science | 6 months | CIT389 | |
| B.Sc. Information Technology | 6 months | CIT389 | |
| B.Sc. Mathematics/Computer Science | 6 months | CIT389 | |
| B.Sc. Environmental Science and Resources Management | 6 months |
ESM299 ESM399 |
|
| B.Sc. Environmental Management and Toxicology | 6 months | EMT400 | |
| B.Sc. Physics | 6 months | PHY399 | |
| Social Sciences | B.Sc. Broadcast Journalism | 6 months | BCJ318 |
| B.Sc. Criminology and Security Studies | |||
| B.Sc. Development Studies | 6 months | DES310 | |
| B.Sc. Film Production | 6 months | FMC318 | |
| B.Sc. Mass Communication | 6 months | MAC318 | |
| B.Sc. Peace Studies and Conflict Resolution | 6 months | PCR374 | |
| B.Sc. Tourism Studies | 6 months | TSM350 |
56. How do I change my entry Level?
- Login to NOUN website on https://www.nouonline.nou.edu.ng/
- Select registered student, input your matric number and password
- Click on Registry
- Select request and choose entry level
- Click submit
- It will be process within 72hrs.
57. How can I check my graduation status?
- Log in to NOUN support website on https://support.nou.edu.ng/
- Click on “Login” located on the far right of the page.
- Enter your Matric Number or NOUN Student email
- Use “default” as the password
- Click on “Login”
- You will be prompted to change your password for the first time.
- Enter the current password “default” and then enter the new desired password.
- Click on submit
- Click on the “Result Statement” to view your Outstanding courses
58. How can I change my Programme?
- Login to NOUN website on https://www.nouonline.nou.edu.ng/
- Select registered student, input your matric number and password
- Click on Registry
- Select request and choose programme
- Click on submit. You will be contacted when the change has been effected.
59. What are the outstanding courses delaying my graduation?
- Log on to NOUN support website on https://support.nou.edu.ng/
- Click on the “Login” option located on the far right of the page.
- Enter your Matric Number or NOUN Student Email Address.
- Use the “default” password for login
- Click on the “Login” button
- You will be prompted to change your password for the first time.
- Enter the current password, which is “default” and then enter the new desired password.
- Click on the “Submit” button
- Click on “Result Statement” to view your Outstanding courses
- If you are not satisfied, raise a ticket to lodge your complaints.
60. How many courses do I need to register per semester?
- You are required to register for a maximum of 24 credit units per semester.
- Please note that you must register for all compulsory courses and at least one elective course.
61. How can I access my Registrable Courses?
-
- Log into nou.edu.ng.
- Select Faculty, then Department, scroll down and click on list of courses.
- View registrable courses from 100 level to 400 level.
- Please note that these courses will pop on your portal, and you should proceed to register for your preferred courses.
- You might also consider visiting your Study Centre to obtain the list of registrable courses from either the Director’s office or Faculty Desk Officer.
OR
- Login to NOUN website on https://www.nouonline.nou.edu.ng/
- Select registered student, input your matric number and password
- Click on my courses
- Select see all registrable courses.
- It will be process within 72hrs
62. Why have I not been assigned a Project Supervisor even though I have submitted my proposed project topic?
Visit the Project Desk Officer at your Study Centre to lodge a complaint
If you are not satisfied with the response, raise a ticket on the student support platform https://support.nou.edu.ng/ for our further action.
63. Can I be reassigned a different Supervisor, provided I have valid reason(s?)
Yes. Kindly raise an e-ticket on the student support platform https://support.nou.edu.ng/ providing your valid reasons.
64. I was Admitted into 300 level but my portal is displaying 100 level courses. What do I do to resolve this issue?
- Login to NOUN support website on https://support.nou.edu.ng/
- Raise a complaint/Ticket
- Attach a copy of your Admission Letter, O-Level certificate(s), (OND/NCE/HND results, where applicable) and other relevant
65. What are the requirements for graduation?
Graduation Requirements
To be eligible for graduation, a student must meet the following requirements:
- Total Credit Earned (TCE): Students admitted into 100 Level must earn a minimum of 120 credit units, while students admitted through Direct Entry must earn a minimum of 80 credit units.
- Course Completion: Students must register for and pass all core courses and at least one (1) elective course per semester.
- Minimum Duration of Study:
- Students admitted into 100 Level must complete a minimum of eight (8) semesters.
- Students admitted through Direct Entry into 200 Level must complete a minimum of six (6) semesters.
- Students admitted through Direct Entry into 300 Level must complete a minimum of four (4) semesters.
- Cumulative Grade Point Average (CGPA): Students must attain a minimum CGPA of 1.00 for undergraduate programmes and 2.00 for postgraduate programmes.
66. How can I access the Student Portal?
To access your portal, your NOUN student email must be active.
- Please visit nouonline.nou.edu.ng
- Click on “Registered Student”
- Login to your Student Portal using your NOUN personal email NOUxxxxxxxxx@noun.edu.ng as your username and your matric number as the passwordg., NOUxxxxxxxxx OR any other password you have created.
- Select “Submit” to gain access into your portal
67. How do I then reset my Student Portal password?
To reset your password,
- Kindly login to the portal website nouonline.nou.edu.ng
- Click on “Registered Student”
- Input your login details but leave out the password option.
- Below select “Forgot Password” then submit.
- You will be redirected to your NOUN student email, use the password reset sent to your email to repeat login process to access your portal.
68. How do I register my course(s)?
- Kindly log into the portal website nouonline.nou.edu.ng
- Click on “Registered Student”
- On the portal, select “Courses” then further select “Register courses” for the semester
- Click on the current semester you wish to register
- Proceed to add the courses
- Then Submit.
69. How do I drop a course?
Kindly note that the process of dropping examinable courses can only be done at your Study Centre. Please visit your Study Centre and request assistance from an ICT Officer to help drop any course(s) of your choice.
Furthermore, you may wish to do so on your student portal under the Registry option. It should be approved after 72 hours.
70. Why Is My Course/Exam Registration Showing N6,500 instead Of N1,500?
-
Please be informed that practical courses attract a course levy of N6,500 naira only, as verified by your faculty.
Below is a breakdown of the fee:
N1,500 naira is for the examination registration fee
N5,000 naira is for practical component
71. I have been away and now wishing to return to continue my studies. What steps can I take?
- You need to activate your student portal for the current session by accessing the website nouonline.nou.edu.ng
- Click on “Student”
- Click on “Register”
- Complete the form that is in view
- Select a password you can easily recall
- Submit, then scroll down for feedback on the action you just performed
- If the action was successful, please click on “Student”
- Next, click on “login”
- Input your username (matric number) and password (created while you were registering), click on submit.
72. How can I obtain a printed copy of my registration slip?
- Log into your student portal to verify if your courses are currently registered
- To print slip, log into your student portal and select the “My courses” option
- Click on view “Registration Slip” and select your preferred options.
- Then Print your course or examination registration slip.
73. How can I activate my Matric number?
Kindly be informed that students who have been inactive can proceed to sign-up on the new portal. During sign-up, you will receive a message “Matriculation number to be activated”, note that your records will be migrated within 72hrs from the initial sign-up attempt, and then you can re-attempt signing in.
74. How can I resolve an “Invalid Matriculation Number” error?
Kindly log into the school portal, input your Matric number but leave out the password, select reset password below and a token would be sent to your email. Use the new password in your mail as your login; you may change it if you wish.
75. How do I register for my NYSC?
Visit portal.nysc.org.ng
76. What do I do when my name is not on the NYSC list?
Kindly raise an e-ticket through the Student Support Platform and provide your date of birth and state of origin for verification. Your complaint will be addressed, and you should be included in the next batch once the necessary checks have been completed.
77. Can I apply for a change of name?
In accordance with NOUN policy, a change of name is not permitted. Your name must remain consistent with the name provided on your admission form. However, a rearrangement of names or correction of a misspelt name is permitted, where applicable. For example, correcting Jonthan to Jonathan.
78. How do I change my Study Centre?
-
Kindly submit your request for a change of Study Centre through your NOUN student portal by following these steps:
- Log in to your student portal.
- Click on Registry.
- Select Request for, located below Print Identity Card as the last submenu item under Registry.
- Follow the prompts to submit your request for a change of Study Centre.
Your request will be processed within 48 hours.
79. How do I collect my certificate?
Physical certificates are usually available at the various study centres after convocation. However, the graduate can apply online through: www.transcript.nou.edu.ng
80. What do I do, when I am unable to collect my certificate at the Study Centre during distribution?
Graduates are required to visit the Academic Registry Unit at the NOUN Headquarters in Abuja to collect their certificates. Alternatively, graduates may visit www.transcript.nou.edu.ng to apply for and obtain their certificates online.
81. Can I get my certificate immediately after my name appears on NOUN graduation list?
No, your certificate will only be available after the convocation ceremony. However, you may apply for a Notification of Result before convocation while awaiting the issuance of your certificate.
To apply for your Notification of Result, kindly visit the NOUN Transcript Portal: www.transcript.nou.edu.ng
82. How Do I Apply for an E-Transcript?
To apply for an electronic transcript (e-transcript) from the National Open University of Nigeria (NOUN), please follow the steps below:
Step 1: Visit the E-Transcript Portal
Visit https://transcript.nou.edu.ng/. Click on the “Read Guideline” button to review the application procedures, applicable fees, and other relevant information about the services available on the platform.
Step 2: Sign In or Register
Click on “APPLY NOW.”
- If you are a new user, click on “Register” to create an account.
- If you already have an account, enter your registered email address and password, then click on “Sign me in.”
Step 3: Initiate a New Request
After logging in, click on the “New Request” button at the top-right corner of the page and select your preferred request type.
For further information about the available request types and requirements, consult the E-Transcript Application Guidelines.
Step 4: Generate a Payment Token
Click on “Purchase Token” to generate a payment token and initiate payment through the payment gateway.
Step 5: Make Payment
Click on “Submit” to proceed with payment. After a successful payment, click on “Continue to Apply” on the payment status notification page.
Step 6: Continue Your Application
On your dashboard, click on “Continue Application” to access and complete the application form for your selected request type.
Step 7: Verify Your Matriculation Number
Enter your matriculation number and click on “Search.” The system should display your name and programme of study at NOUN.
If your name and programme do not appear, your matriculation number may be invalid or your records may require verification. You will be unable to proceed until the issue is resolved.
Please contact the appropriate office for assistance:
- Postgraduate transcripts: pgtranscripts@noun.edu.ng
- Undergraduate transcripts: undergraduatetranscripts@noun.edu.ng
- Additional contact: jmosugu@noun.edu.ng
Step 8: Complete the Application Form
Once your name and programme have been displayed successfully, proceed to fill in the remaining required information.
Step 9: Upload the Required Documents
Click on “Add More Document” to upload the documents required for your selected request type.
Please consult the E-Transcript Application Guidelines to confirm the required documents.
Important: All uploaded documents must be in PDF format and must not exceed 50 KB per file, as specified in the supplied application instructions.
Step 10: Submit Your Application
Review the information entered and the documents uploaded, then click on “Submit” to complete your application.
Step 11: Request a Student Copy (If Required)
A student copy of the transcript may be requested at an additional cost of ₦10,000, subject to the University’s applicable procedures and requirements.
For further assistance: Please consult the NOUN E-Transcript Portal or review the E-Transcript Application Guidelines.
N.B:
Once your application is successfully submitted, a tracking code will be sent to the phone number you provided in the course of your registration. You can use the tracking code to track the progress of your application and communicate with the processing officers as the case maybe.
83. How do I request for Required letters?
To request for proficiency in English letter, recommendation letter, introduction letter, progress report and certificate/admission letter verification, please apply through www.transcript.nou.edu.ng
84. How do I apply for NELFUND Loan?
Login to www.nelfund.org
- Create an account
Click “Apply Now” or “Get Started.”
Register with your email and personal details.
- Confirm eligibility
You’ll answer questions like:
Are you a Nigerian student?
- Are you studying in a public tertiary institution?
Verify your school information
Select your school’s name.
Enter your matric number, admission number, or JAMB registration number.
- Fill the loan application form
Provide details such as:
Personal information
Academic information
Family/financial information
- Upload required documents
Typical documents include:
- Admission letter
- NIN (National Identification Number)
- BVN (Bank Verification Number)
- JAMB admission letter
- Bank account details
- Passport photo
Submit the application
85. How do I apply for PhD Admission?
- Login to www.nouonline.nou.edu.ng
- Click on the Admission on the homepage.
- On the dropdown, click on Am I qualified to check for requirements by Faculty, Department, then Programme.
- Click on Apply for admission after viewing the application requirements as per 3 above.
- Click on available programmes.
- Select your desired category (i.e Doctoral) then scroll down to fill the pre-payment form (You will be re-directed to the Remita website (www.remite.net) to make payment for the application form).
- Make payment of a non-refundable fee of N20,000 using the RRR.
- Repeat step 1 and 2.
- At the dropdown, click on Conclude hanging payment.
- Select preferred option with respect to where you are domicile.
- Check/Compete payment for application form by filling the form displayed.
- Thereafter, you will receive your eight digits application form number (AFN) as a pop-up message. An email will also be sent to the email provided at 6 above.
- Submit the page to create a password.
- Login to the application form using the AFN and the newly created password.
- Fill/Edit and submit the application form.
86. What is the next step after completing my PhD application online?
Please be informed that upon completing the application form, you are to print a copy and attach the following documents:
- A written Application
- Application form
- Receipt of payment
- Credentials
- CV
- Two (2) Reference Letter
- Proposal (Thesis)
- Transcript
These documents should be sent to:
The Secretary,
School of Postgraduate Studies,
National Open University of Nigeria,
University Village, Plot 91,
Cadastral Zone, Nnamdi Azikiwe Express Way,
Jabi- Abuja.
Once the School of Postgraduate Studies receives your documents, the department you applied to will proceed to invite you for oral/written interview.
If you require further assistance, please do not hesitate to contact us at pgadmissions@noun.edu.ng
87. Why have I not been offered admission after applying for a PhD programme?
Please note that admission into a PhD programme is not immediate, as it depends on the availability of suitable supervisors. Screening interviews are conducted once per semester in accordance with the approved academic calendar of the School of Postgraduate Studies. Applicants are therefore advised to be patient after submitting their applications, as scheduling the screening interview may take a few months.
88. What is the duration for PhD Programme?
The duration of the programme is a minimum of six (6) semesters, with no fixed exit date.
89. What are the CPGA required for a PhD programme?
An applicant is expected to have a CGPA of 3.5 and above in a relevant Master programme to be eligible for a PhD programme.
Please note that Ph.D. programmes are conducted at the NOUN Headquarters in Abuja.
90. How do I check my graduation status?
- Login to NOUN support website on https://support.nou.edu.ng
- Click on ‘login’ located at the far-right side of the page
- Enter your matriculation number or NOUN student email address
- Use ‘default’ as the password
- Click on ‘login’
- You will be prompted to change your password on your first login
- Enter the current password ‘default’ and then enter the new desired password
- Click on submit
- Click on ‘Result Statement’ to view your outstanding course(s).
- If you do not have any outstanding course, then you have a good graduation status. Kindly expect your name on the next graduation list.
91. How can I apply for a copy of my academic transcript, and what is the cost of the transcript application?
Please log in to https://www.transcript.nou.edu.ng, read the guidelines carefully, select your preferred transcript type, and proceed to view the applicable fee.”
92. How do I submit my project topics for approval?
You are required to first register for the research project. After registration, visit your Study Centre and submit three (3) proposed project topics. The submission should include your name, phone number, and email address. You must also attach the payment receipt for the project and submit everything to your study Centre desk officer for approval.
93. I would like to confirm whether my transcript from my previous institution has been received by NOUN.
Your request will be forwarded to the relevant department for verification and confirmation whether your transcript has been received by NOUN. We will get back to you with feedback.
94. Why is my name missing from the graduation list despite having completed all the academic requirements?
Please note that you may be on academic probation because your current Cumulative Grade Point Average (CGPA) is below the minimum requirement of 2.50 for graduation. Consequently, you may not be eligible for graduation at this time. You are advised to review your academic standing and consult the appropriate academic unit for further clarification.
95. Why has my seminar, project, practicum, or teaching practice result not been released despite my submission?
Please note that the assessment of projects, seminars, and teaching practice submitted through the PAS involves several stages. Upon raising a complaint, the matter is investigated to determine the status of your submission.
There may be no record of your project, seminar, practicum, or teaching practice document being submitted for assessment by your Study Centre. If this is confirmed, you may be required to contact your Study Centre and request that the designated desk officer re-upload the document for assessment.
96. My first degree is in Agricultural Extension, but I would like to pursue a Master’s degree in a different field. Is this possible?
Please note that to be eligible for a Master’s degree in a different field; you will first need to obtain a Postgraduate Diploma (PGD) in a relevant programme. This will qualify you for admission into the Master’s programme.
Please NOTE
NICC operates through four major support channels:
- E-ticketing access through nou.edu.ng.
- Call Centre (+234) 8038514090 (Also serves as the WhatsApp Line)
- (+234) 9082907092
- (+234) 9056463036
- (+234) 8079917938
These phone numbers are listed on the University’s website at www.nou.edu.ng and are available 24/7.
- In Person Interaction Students, prospective Students, and members of the general public can walk in to engage NICC agents with their inquiries or challenges at the NICC Front Desk at the Headquarters (NOUN Main Campus, NICC Building, Plot 91 Nnamdi Azikiwe Expressway, off Airport Road, Jabi, Abuja) or Lagos Campus: 14/16 Ahmadu Bello Way, Victoria Island, Lagos or visit any of our Study Centres.
- E-mail centralinfo@noun.edu.ng and it is listed on the University’s website at nou.edu.ng
- NOUN Web: To access the NOUN platform, visit nou.edu.ng
Easy Flyers and QR Code produced by NICC to assist our Student

Links to NICC support Videos and Jingles.