NOUN Information and Call Centre (NICC)
WELCOME TO NOUN INFORMATION AND CALL CENTRE (NICC)
About Us
NOUN Information and Call centre (NICC) is the designated unit responsible for providing relevant and accurate information about the institution to all who engage with NOUN. Within the NICC is a strategic student support hub, dedicated to respond to, and resolve students’ challenges & enquiries, concerning the University, that they may encounter throughout their studies, via phone calls, e-ticketing, eMail and face-to-face interaction.
NICC is poised to deliver top-tier support services to students beyond their expectations. These services are designed to guarantee student success throughout their entire academic journey, from enrolment to graduation and beyond.
It is in our character to be courteous and professional at all times in our response to every challenge from all who interacts with us face-to-face, via phone calls, emails and other mediums of communication. We maintain easy, friendly and responsive platform, (e-ticketing), which effectively addresses enquiries and challenges within specified resolution timelines. We strive to address the root cause(s) of students’ dissatisfaction satisfactorily, thereby engendering loyalty and support within our student community.
Vision
To provide exceptional service delivery and support, anchored in prompt, accurate and deeply satisfactory experience for our students and all who engage with NOUN.
Mission
To provide relevant information and ensure accessibility to an open and responsive platform that effectively addresses enquiries or challenges within specified resolution timelines, as well as address the root causes of student dissatisfaction, thereby engendering satisfaction, happiness and loyalty of our students.
Motto
Ensuring students’ satisfaction at all times
ACTIVITIES
Admissions Support
- Our esteemed members of staff, referred to as “Agents” assist students in making well-informed choices about the faculties and degree programmes offered.
- NICC offers pre-admission support to prospective students, and orientation to admitted students on fee payment flexibility, course registration, and any additional guidance.
- Responding to enquires via phone calls, e-mail, face-to-face interaction and other mediums of communication.
Technical Support
- NICC provides prompt technical response(s) to students who are unable to access their portal, e-mail, as well as navigate the NOUN website.
- At all our Study Centres, we have counsellors in place to efficiently handle and resolve a wide range of issues, whether they are academic or personal in nature.
E-TICKET: WHAT IT IS ABOUT
The E-ticket system offers NOUN Students an efficient alternative to the time-consuming traditional methods of addressing their concerns. Tailored for NOUN Students, this platform enables them to submit enquiries or challenges through support@nou.edu.ng, which ensures a swift response without the necessity of personally visiting the Study Centres or the University Headquarters.
Benefits of E-ticket
- Students’ enquires/challenges are promptly resolved
- Flexibility
- Easy accessibility and user-friendly interface
- Cost-effective
- Fosters functional communication between students and the institution
- Enhances, tracks progress and provides real-time updates for students
- Hassle-free complaint resolution
- Seamless student access to statement of results
Who is eligible to raise an E-ticket?
An E-ticket can be raised by a student, who has completed registration and assigned a matriculation number.
N.B: Access to the E-ticket support platform is not available for students who have graduated. They can, however, contact us via phone call through the numbers listed below:
(+234) 08038514090, 09082907092, 09056463036, 08079917938.
or e-mail (centralinfo@noun.edu.ng) or visit any of our Study Centres
CATEGORIES ON THE E-TICKETING SUPPORT PLATFORM
- Academic Registry
- E-Learn Portal
- Email and Courseware
- E-Ticketing Complaints
- Examination/Result Issues
- Faculty/Departmental Issues
- Industrial Training (SIWES)
- Postgraduate School (SPGS)
- Students Portal Issues
- Students Account
STEP-BY-STEP PROCEDURE ON HOW TO LOGIN AND RAISE A TICKET ON THE E-TICKET PLATFORM
- Log into your Browser (e. g, Google, Chrome, Explorer etc.)
- Type in nouonline.nou.edu.ng
- Click on Support
- To raise a Ticket, input your Matric Number and phone number in the spaces provided.
- Click and select a category that is relevant to your complaints/enquiries.
- Select a “sub category” that is relevant to your complaints/enquiries.
- Click on the message box and narrate your complaints/enquiries.
- Attach relevant document, if necessary. You can upload a PDF document or photo in the next space provided, then click “send.”
- A message with a reference number will appear on your screen, use that number to track your inquiry.
- Please access the link below to watch a tutorial video on how to raise a ticket
...https://youtu.be/F1tSON7qCjI
For easy access to raise a ticket, click on the link: www.support.nou.edu.ng
Click Here for: FREQUENTLY ASKED QUESTIONS (FAQ’s)
NOUN INFORMATION AND CALL CENTRE STAFF LIST
| S/NO | Staff Names | Your Job Title/Job Role/ Position in NOUN | |
| 1 | Wosilatu M. Ainodion |
wainodion@noun.edu.ng
|
Deputy Registrar, Head NICC |
| 2 |
Christy Wanka Sanusi |
csanusi@noun.edu.ng
|
Senior Assistant- Registrar/Escalation Officer/Agent (Faculty and Departmental Issues). |
| 3 |
Agnes Dumebi Jayeoba |
ajayeoba@noun.edu.ng
|
Assistant Registrar- NICC Front desk Officer (Face-Face Interaction, Telephone Calls) |
| 4 |
Faith Ekele |
fekele@noun.edu.ng
|
Assistant Registrar- Agent Student Portal category |
| 5 |
Aliyu Alhassan |
|
Chief Secretarial Assistant |
| 6 |
Joseph Ameh Ekoja |
|
Administrative Officer 1- Agent Faculty/Departmental Category |
| 7 |
Dorcas U. Agbo |
dagbo@noun.edu.ng
|
Administrative Officer I- Agent, E-Learn Category |
| 8 |
Johanes Gangyiri Pwajok |
jpwajok@noun.edu.ng
|
Administrative Officer I – Agent, Exam and Result Category. |
| 9 |
Emmanuel Oboro Olowola |
oolowola@noun.edu.ng
|
Statistician – Agent, SIWES Category |
| 10 |
Patience .O. Otene |
potene@noun.edu.ng
|
Administrative Officer I- Agent Central Information Category |
| 11 |
Rhoda Maiyaki John |
mjohn@noun.edu.ng
|
Admin Officer II- Agent, Phone Calls |
| 12 |
Blessing Tari Kpete |
bkpete@noun.edu.ng
|
Admin Officer I- Agent Academic Registry Category |
| 13 |
Badero Eunice |
|
Administrative Officer 1- Student Account Category |
| 14 |
Cyril Michael Awoji |
amichael@noun.edu.ng
|
Senior Executive Officer- Agent, Email/Courseware Category |
| 15 |
Baba dele Idris |
dbaba@noun.edu.ng
|
Higher Executive Officer- Agent, Phone Call |
| 16 |
Godwin Ugbede Akor |
uakor@noun.edu.ng
|
Senior Executive officer II- Agent, Academic Registry Category |
| 17 |
Oche Sunday |
soche@noun.edu.ng
|
Higher Executive Officer- Agent, SPGS Category |
| 18 |
Khamis Mahdi Hassan |
mkhassan@noun.edu.ng
|
Principal Confidential Secretary-Agent Faculty/Departmental Category |
| 19 |
Lutifat Ajoke Uthman |
luthman@noun.edu.ng
|
Chief clerical officer- Front Desk Officer (Face to face interaction and telephone calls). |
| 20 |
Daniel Itse Galadima |
|
Assistant Chief Clerical Officer- Agent in Training |
| 21 |
Blessing Akudo Lucky |
|
Executive Officer- Phone Call |
| 22 | Mr. Abdullahi Usman |
|
Higher Executive officer |
| 23 |
Aderibigb-Olabiyi Rofiat Abolaji |
|
Administrative Officer II- Agent in Training |
| 24 |
Samuel Nebanat Biyah |
sbiyah@noun.edu.ng
|
Administrative Officer II- Agent in Training |
| 25 |
Nwachukwu Florence |
|
Executive Officer- Front Desk, Face-Face Interaction |
| 26 |
Ameh Ene Juliana |
|
Chief Clerical Officer |
| 27 |
Sa,adatu Sa,adu Bala |
|
Senior Environmental Attendant |
Contact us via phone calls through the numbers listed below:
+2348038514090 +2349082907092 +2349056463036 +2348079917938
Via Email on: centralinfo@noun.edu.ng
E Ticket Platform: support.nou.edu.ng
